Frequently Asked Questions
Everything you need to know about your Cult Gaia order.
How do I track my order?
Once your order has shipped, you will receive a confirmation email containing your tracking number. You can use this number on the carrier's website to monitor your shipment's progress.
What is your return policy?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that sale items marked as 'Final Sale' are not eligible for return or exchange.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location and local customs duties.
How should I care for my Ark bag?
To maintain the beauty of your bamboo or acrylic Ark bag, we recommend wiping it with a soft, damp cloth and storing it in its original dust bag when not in use. Avoid prolonged exposure to direct sunlight or high heat.
Can I change or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we are unable to make changes or cancellations once an order has been submitted. Please double-check your shipping address and item selection before finalizing your purchase.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options through Afterpay for eligible customers.